Frequently Asked Questions
What is hand stamped jewellery?
When hand stamping, I use an individual stamp for each letter and symbol. Since I am doing this one by one by hand, there will be variations in spacing, depth and position however, I try to make things as even as I can. I use a steel stamping block to place the blank on, a steel stamp and a large copper mallet. The slight differences create a truly custom and one of a kind look. If you need a custom order that is perfectly straight and lined up, I would suggested you contact an engraver who can use lasers or computers to ensure that everything is placed just so.
What is concrete jewellery?
My concrete jewellery is hand poured into moulds and set before removing it from the mould, sanding it and sealing each piece. Some pieces have sparkles or embedded adornments added and all are finished with a non yellowing varnish to bring out the shine. No two pieces will ever be alike as concrete has a mind of it's own so you can trust your piece will be unique.
How long will my order take?
Custom orders generally take from 1-2 weeks to be completed. Wait times can be increased during busier times like Christmas, Fathers Day, Mothers Day and end of the school year.
Ready to go pieces (one of a kind and concrete collections) will be shipped within 3 days of purchase.
How do I tell you what names/words I would like stamped on my custom order?
There is a notes to seller section in each cart. Simply click here in your Cart: https://screenshot.click/01-16-hblwz-mr5zg.jpg
Then, type your request in the box provided. If there are multiple customs on the same order. Please organize by using the title of the listing, followed by your request and separate each on a new line:
Will the stamped letters fade?
We recommend not wearing our stainless steel stamped jewelry in water in order to keep the letters darkened and bold.
Will the stamping show through on the back?
The technique for hand stamping on stainless steel do create a buffed finish on the back of each hand stamped piece. The letters don’t show through, but the buffed finish is visible.
How do I care for my jewellery?
An eyeglass cloth can be used to bring the shine back to any stainless steel piece. We recommend not wearing our jewellery in the water or during intense exercise to keep them looking their best.
Concrete pieces are not impermeable. If you drop, bang or immerse them in water, they may break or the bail may come loose. We can repair your piece in most cases but will not replace them if you break it.
Does my pendant come with a chain?
Listings that include a chain will be marked as such andwill come with a 24" ball chain. To upgrade a chain you must choose an option from the upgrade your chain listing.
Do you do Gift Vouchers?
We do sell electronic gift certificates in denotations of $25, $50 and $100 dollars.
If you have any other questions or concerns, please contact us at firstname.lastname@example.org